Network & Systems Administrator

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EPAY Systems, Inc., a leading TLM Services Provider in the Chicago area continues to grow and is currently seeking an experienced Network & Systems Administrator.

The Network & Systems Administrator reports directly to the Manager of IT and is responsible for ensuring business continuity of EPAY Systems SaaS infrastructure including: design, planning, operation, security, performance monitoring, and day-to-day management of network, servers, switches, network connected devices, and IVR services. Candidate must be highly technical and comfortable with Microsoft Windows Operating Systems, be a fast learner, and possess great communication skills. This is not an entry level position.


  • Provide direct support and administration for corporate infrastructure resources, tools and applications.
  • Communicate effectively with internal and external parties for execution, escalation and resolution of issues.
  • Work with vendors and technical support organizations to coordinate troubleshooting processes for all issues in a timely manner.

Knowledge, Skills and Abilities:

  • Expertise in deploying and supporting Servers.
  • Excellent verbal, written and analytical skills.
  • Ability to work well in a team environment.
  • Must be able to multitask and work in a fast-paced environment managing multiple projects and clients.
  • Design and implement functional network infrastructure
  • Configure and install software, servers, routers and other network devices
  • Monitor network performance and integrity
  • Assist with implementing and maintaining EPAY Systems company security policies
  • Resolve issues support has escalated by troubleshooting data center and cloud infrastructure
  • Automate tasks and monitor their effectiveness
  • Maintain complete technical documentation
  • Suggest improvements to network performance, capacity and scalability
  • Collaborate with third-party support and service vendors
  • Communicate with customers when needed

Desired Technologies Experience:

  • Microsoft Windows Servers 2016, 2012R2 & 2008R2.
  • Microsoft Office 365.
  • Cisco Firewall.
  • VMware vSphere Essentials, Enterprise and vCenter 6.x and 5.x
  • Local Backup systems such as Veeam.
  • Network Switches, Routers, Firewalls, VPNs.
  • In-depth understanding of communication protocols and routing protocols
  • Familiarity with access control models and network security
  • Experience with diagnostic, monitoring and analysis tools
  • Sharp troubleshooting skills
  • Ability to work independently
  • Organizational skills

Experience in the below is a plus:

  • Genesys Voice Platform.
  • FEDRAMP experience is a plus
  • Dynatrace experience is a plus

Minimum qualifications:

  • BA/BS Degree (in lieu of degree, 5+ years equivalent experience).
  • vocational training and industry certifications will also be considered
  • Understanding of LAN/WAN and mobile computing environments.

Position Type/Benefits:

  • Competitive Salary based on experience.
  • Medical, Dental & Vision Insurance.
  • 401(k) Retirement Plan, Life Insurance, Short and Long Term Disability.

Job Type:

  • Full-time Salaried Position, after hours on-call

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Workplace perks such as food/coffee and flexible work schedules

Location: Rolling Meadows, IL
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